30 DAY MONEY BACK GUARANTEE
Nice Stuff For Mom is proud of its design, quality and functionality of its products and we want you to be as well. Your satisfaction is our priority, so we offer a 30 day money-back guarantee for ALL our items. If you are not satisfied with a product, just contact our customer service department at help[at]nicestuffformom.com, 30 days from the shipping date for a return authorization and send the item back to us. Once the item has been received in new condition with all instructions and packaging materials we will issue a full refund on the purchase price of the product, minus the shipping charges. Product return liability and shipping expenses associated with our 30 day money back guarantee are the sole responsibility of the product owner.
30 DAY EXCHANGE PROGRAM
We at Nice Stuff For Mom understand that you may change your mind about our product’s colors, finish, or style once you have received them, so we offer a 30 day exchange program from the date of shipping. If you would like to exchange your item please contact our customer service department at help[at]nicestuffformom.com for an exchange authorization then send the item back to us. Once the item is received in new condition with all instructions and packing materials you will receive a full credit for the purchase price of the product minus the shipping charges to apply to any other item of equal, lesser or greater value.
WRONG ITEM RECEIVED
We sincerely apologize if we sent you the wrong item.
We do our best to ship your order correctly but there is a small chance that we might get orders mixed up. If you received the wrong item, please email our customer service team at help[at]nicestuffformom.com with the subject line “wrong item received” so that we can get the correct item to you as soon as possible.
POLICY ON LOST OR DELAYED SHIPPING
Most packages will arrive on time, there may be circumstances and delays that our carriers may experience which will result in delays, for this reason we cannot guarantee delivery times.
We are not responsible for any item lost or stolen after the package has been delivered. To prevent your package from getting lost please make sure you provide us with the correct shipping address.
Please allow 24 to 48 hours for tracking information to be updated, if your tracking information has not been updated after 48 hours, please contact our customer service department for assistance.
EXCHANGE / RETURN PROCESS
All returns and exchanges must be made to Nice Stuff For Mom WITHIN 30 days from the date of shipping.
For all approved returns and exchanges, all liability and expenses associated with the return of the product to Nice Stuff For Mom are the sole responsibility of the product owner. Nice Stuff For Mom is not responsible for return product shipments that are damaged, lost, or stolen in transit. Nice Stuff For Mom will not reimburse customers for any expenses associated with these return shipments.
All returned products must be received in new condition in order to qualify for a full refund for the product’s purchase price or full credit for the product’s purchase price for an exchange. Please include all original packaging, paperwork, parts, and tools with your product return.
Any returned product that is not received by Nice Stuff For Mom in new condition may be subject to a 20% re-stocking and handling fee. Nice Stuff For Mom reserves the right to reject any return for refund or exchange request if the product is not received in like new condition.
Nice Stuff For Mom requires 5 business days from the date a returned product is received to process all requests for refunds and requests for exchanges.
For all shipments returned to Nice Stuff For Mom due to an incorrect shipping address or missing address information (as provided by the customer) shipping charges will not be refunded.